Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Scunthorpe? Hales Home Care are looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others. The Care Coordinator role will involve care delivery and on-call duties as and when needed, so, you are required to have a full UK driving licence and access to your own vehicle. Care Coordinator duties may include:

• Taking new Service Users referrals from social workers and private Service Users.
• Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
• Answering and monitoring incoming telephone calls.
• Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
• Responsible for all data input relating to specified area as changes occur.
• Ensuring that holiday/sickness and emergency calls are assigned.
• Ensuring all holiday requests are available and entered into the computer system.
• Updating records of Service Users and Care Workers on an on-going basis.
• Monitoring Service Users that are in hospital/respite.
• Preparing reports as required.
• Processing amendments on timesheets/payroll report on a weekly basis
• Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
• Applying for and ensuring all criminal records checks and protection of vulnerable adults’ checks are carried out prior to employment.
• Maintaining all office policies, procedures, and in-house systems.
• Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
• Care delivery and on-call duties as and when required.

The ideal Care Coordinator

• Rostering experience in domiciliary care preferred.
• Able to work as part of a team as well as under own initiative.
• Skilled in logistics.
• Highly organised and able to prioritise.
• Good oral and written communication skills.
• Knowledge of domiciliary care provision.
• Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
• Domiciliary care experience.

The successful candidate will be joining a highly reputable and forward-thinking organisation where your efforts will be recognised and rewarded. Pay and Benefits Competitive salary plus additional on call payments, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, and a fantastic career development opportunity. If this opportunity is of interest to you, we'd love to hear from you! Please apply now as a Care Coordinator in Scunthorpe. About Hales Home Care Hales Home Care, a division of the Hales Group, provide person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently. The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.

Calling all students! Want to earn extra cash, gain life skills and build your CV? Earn while you learn with Hales Home Care.

Adult social care is a rapidly growing sector with excellent job security, benefits, guaranteed hours, competitive pay, and opportunities for career progression. Join Hales Home Care and share the love by supporting vulnerable people and their families in your local community! As a Home Care Assistant / Carer / Care Worker in Norfolk, you will provide person-centred care to individuals in their own homes, helping them maintain their health, well-being, and independence. Areas covered include: Norwich, Eaton, Bowthorpe, Drayton, Taverham, New Costessey, and the surrounding areas. We offer a variety of shifts to fit your schedule including full-time, part-time, nights only or weekends only. Our shifts are available at various times including early morning and evening.

Your Responsibilities Will Include

• Supporting individuals with their personal care routines including washing, dressing, and attending to toileting needs
• Ensuring service users have adequate grocery supplies
• Assisting individuals in taking their medication
• Preparing warm and nourishing meals
• Helping with light domestic tasks and other care needs
• Providing a valuable companionship lifeline to individuals

Rewards and Perks

From the FREE Blue Light Card, Early Pay access with Hastee, up to £317 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.

Additional Benefits

• Generous mileage allowance
• Enhanced bank holiday rates
• Car salary exchange
• Cycle scheme
• FREE Employee Assistance Programme
• Health and Financial Well-being Support
• Online Zumba Fitness Programme
• Pension scheme
• Subsidised Life & Personal Accident Insurance
• Funded eye tests & discounts for glasses
• Free uniform and PPE (Personal Protective Equipment)
• Access to a host of discounts and cashback opportunities

Training and Development

Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.

Career Advancement

Opportunities for personal and professional growth, including qualifications and apprenticeships.

Ideal Candidate

• Passionate about helping others.
• A team player with good communication skills.
• Honest and committed to delivery high quality care and support
• Full UK driving license and access to a vehicle required.
• Good communication skills – verbal and written to complete accurate records
• Previous experience in care, retail, hospitality or other service industry is welcome but not essential.

Please note the role is subject to an enhanced DBS check and reference verification.

Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.