About Us
Hales Group is a provider of services to Local authorities, clinical commissioning groups, integrated care boards, the NHS and private organisations and individuals. Founded in 1999 and with a headcount of some 1,700 across the UK, Hales Group provides services that enable individuals to live independently for longer in their own homes. The principal activities of the group are the provision of health and social care services to individuals, local authorities and NHS trusts, and people solutions to non-regulated and commercial clients.
We deliver over 3.5 million of award-winning care visits each year, and we are fully regulated by the Care Quality Commission.Â
The health and happiness of our customers is our number one priority, and we work hard to make certain that our professionally trained staff deliver the service needed to enable people to live independently for longer.
Hales Group is at the leading edge of technology-enabled care. Our services are designed to meet individuals needs and promote and support their rights, choices, independence and quality of life. We deliver services that individuals need, from dementia to disability care, in the way that supports them to live as independently as possible. Our technology led care delivery monitors and supports individuals’ well-being and independence, quickly highlighting changes or deterioration allowing us to adapt our care, so that they can remain in their own homes, and prevents admission or readmission to hospital.
Why Choose Hales
Hales Home Care puts you first
Making the decision to ask for help can be a difficult one. All too often people regard it as the first step towards losing their independence and control over their own destiny. It doesn’t have to be that way!
At Hales Home Care, we believe in working with you to make sure that the final decision always remains with you. Our highly-experienced, expert team will take time to listen, learn and advise on the best care plan for you, so that you stay in control.
Our Principles
Our Care revolves around you
Our philosophy is to deliver a consistent and exceptional service to every customer and employee; to earn their trust and confidence and create an environment that promotes honesty, team work and hard work in our staff.
As our carers look after a variety of complex conditions, we can ensure you will receive outstanding service, whatever your requirement.
Our Staff
Our Team's Qualifications and Training
Hales has received the Investors in People Accreditation. All carers who join Hales Care are thoroughly vetted and have undergone enhanced DBS clearance, reference and right to work checks.
Once appointed they all go through our rigorous home care training sessions, delivered by our skilled ‘in house’ care trainers, before being approved to deliver care to our customers.
Upon graduating, our carers continue to receive training and support to aid in their personal development, and to ensure the quality of care you or your loved one is receiving is at its best.
Community Initiatives
Working with the local community
We are proud of the Social Value we contribute to the communities in which we operate. This includes supporting students and young people with work experience opportunities, providing placements for NEET or disadvantaged individuals, sponsoring community sports teams and events, and tireless fundraising by our staff teams for national and local charities close to their heart.Â
We are always looking at ways to engage with the local communities that we work in.
Are you organising an event? Looking for sponsorship? Are you a charity in need of support?