Home Care in Ipswich
At Hales Home Care Ipswich, we strive to offer personalised, bespoke domiciliary care, specifically tailored to the care requirements of our service users.
We have over 25 years of experience caring for some of the most vulnerable across Ipswich, which ensures that you or your loved one will receive only the most exceptional support from our professionally trained carers.
Our carers are fully trained, friendly, and committed to delivering the best service. The Care Quality Commission (CQC) regulates our every facet of our care services, and all our carers pass Disclosure and Barring Service (DBS) checks to ensure your safety.
We offer a range of technology-led care services for people of all ages and requirements in Ipswich, including dementia care, domestic support, private care and companionship.
Our friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a break or falls ill.
Local Contact Details
Job Title: Registered Manager
Why Choose Hales Home Care in Ipswich?
Secure, personable and dignified care in Ipswich
We take pride in the quality of our care and aim to make a positive impact on your life.
Our reputation over the past 25 years has been built on our understanding of each service user as an individual. This is why we so meticulously outline each care plan to reflect the care that each person requires to help them live as independently as possible.
Our service users in Ipswich and beyond, are at the core of everything we do, and we will ensure that we’ve gone above and beyond to match you or your family member with a carer that is capable of meeting the unique care requirements, but also shares similar interests.
Consistency is the key when it comes to building strong carer and service user relationships, which is why we will always try to provide the same carer whenever possible. This approach ensures that our passionate care team can not only offer the very best care with a personalised care plan but also enable each service user to live life to the fullest.
32 Branches in the UK
We operate 32 branches across the UK.
Over Two Decades of Expertise
Our experience spans across all facets of home care.
Highly-Trained Carers
We offer outstanding training and development for all of our carers.
Independently Regulated
Our Ipswich branch is regulated by the Care Quality Commission.
Ipswich Home Care Services
Domestic Care
This may include aiding patients with shopping, laundry, washing up, housekeeping and cleaning.
Companionship
Can often be as simple as having a chat with patients, playing games, watching television together and more.
Dementia Care
Dementia is complex and often requires a more personalised approach to daily care, we’re here to help.
Private Care
Personalised home care to ensure that you or your family member can continue to live independently.
Personal Care
We ensure the dignity and pride of our service users are maintained by helping with bathing, toileting and other daily hygiene needs.
Hales Home Care Ipswich FAQs
If you or your loved one requires domiciliary care in Ipswich, all you need to do is get in touch with us on 01473 732126 or email us at ipswichcare@halesgroup.co.uk to arrange a time for us to come and visit you to discuss care requirements. We are happy to visit you at home or work – at a time that suits your schedule and that of any family members you would like present.
This is completely down to each individual requirement. Our aim is to keep our services as transparent and flexible as we can. From the outset, we develop a carefully tailored care plan which clearly outlines what each carer will be doing for you and with you on a daily basis. This plan also covers what specific care is needed, any safeguarding requirements and any additional information about the service user’s preferences, such as likes and dislikes.
Whether you have just one carer or multiple, will largely depend on the support needed and how many visits each week, you require.
To maintain consistency and familiarity, we always try to keep the number of carers to a minimum to ensure that you can get to know, and feel confident with familiar faces.
In the case of holidays and illness, we also have multiple other carers who may be assigned to your visits, but we would always tell you in advance of a change of carer, unless it is an emergency situation.
We know that trust and transparency are incredibly important when it comes to delivering your home care. Each member of our Ipswich care team is highly trained and subjected to a strict vetting process, including extensive enhanced DBS background checks.
Each of our carers will also carry photo identification to ensure they can prove their identity, and provide you with peace of mind, which is something that all of our carers do across the country, including Ipswich.
Our carers in each of our branches, also take detailed notes of each task they complete during each visit in our call monitoring app, which are regularly checked by our Monitoring Officers to safeguard service users, ensuring visits are carried out in line with the schedule and care needs assessment.
As each care plan is tailored to each individual, no two plans are ever the same. This means that we don’t charge the same price for everyone’s care.
However, we do provide a complete breakdown of all of the costs, so you understand exactly what you’re paying and when. These payments can be made weekly, once a month or whichever you prefer. We will set up a direct debit with you so that payments are made automatically and you don’t have to worry about costs building up.
You may be entitled to help with your fees in the form of a Government grant, or alternatively from Social Services. For more information on your eligibility, we recommend contacting the local council to find out more.
In addition to being regulated by the Care Quality Commission, we’ve received the Investors in People Accreditation and we’re also ISO 9001 Quality Management Systems compliant, which means we’re held accountable for maintaining high standards in every aspect of our work.
We are also members of the Homecare Association, Dignity in Care, and corporate members of the Recruitment & Employment Federation.
Get in Touch With Our Ipswich Branch
We are here for you and happy to help:
To find out more about our service, please call us on 01473 732126 or email us at ipswichcare@halesgroup.co.uk. Alternatively, feel free to come and visit us at:
53 Barrack Square
Martlesham Heath Business Park
Ipswich
IP5 3RF
Monday – Friday: 9 am–5 pm
Saturday – Sunday: Closed