Emergency Duty Team

We are recruiting Out of Hours Coordinators to join our Emergency Duty Team based in Grimsby. The ideal candidate must have care experience.

The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers in Grimsby, Lincolnshire, Scunthorpe, and Hull, supporting them with their queries.

You will also be required to cover care in the event of staff sickness, collaborate with other workers, and may need to provide emergency care in the community yourself.

Other duties include:

• Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
• Logging all incoming calls and documenting actions taken.
• Assigning care to care workers on our electronic care planning system.
• Adding medication to the service users’ electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
• Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.

Full induction training is provided to successful candidates.

Further details about the role will be discussed at the interview. Interested? Please apply now!

Why work for Hales Home Care?

• FREE Blue Light Card – access to money saving offers & discounts
• Cycle2Work Scheme, shop discounts and cash back opportunities available through our benefits portal
• Early access to your pay through Hastee – the on-demand pay app
• Up to £316 bonus for every candidate you refer to us through Care Friends – the Carer referral app
• Employee Assistance Programme
• Health and Financial Well-being Support
• Online Zumba Fitness Programme
• Career development opportunities
• Pension, Subsidised Life & Personal Accident Insurance
• Funded eye tests & discounts for glasses
• Ongoing support and Coaching

About Hales Homecare

For over 30 years, Hales Home Care has been providing person-centred care to a diverse range of customers, ensuring they can remain within the comfort of their own home while continuing to live independently, safely, and fulfilled lives.

The nature of this role requires the right to work in the UK, and it is desirable to have a full driving licence with access to transport. The position is subject to an enhanced DBS check and suitable references.