Care Jobs in Norwich

Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Norwich?

Hales Home Care are looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others.

The Care Coordinator role will involve care delivery and on-call duties as and when needed, so, you are required to have a full UK driving licence and access to your own vehicle.

Care Coordinator duties may include:

• Taking new Service Users referrals from social workers and private Service Users.
• Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
• Answering and monitoring incoming telephone calls.
• Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
• Responsible for all data input relating to specified area as changes occur.
• Ensuring that holiday/sickness and emergency calls are assigned.
• Ensuring all holiday requests are available and entered into the computer system.
• Updating records of Service Users and Care Workers on an on-going basis.
• Monitoring Service Users that are in hospital/respite.
• Preparing reports as required.
• Processing amendments on timesheets/payroll report on a weekly basis
• Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
• Applying for and ensuring all criminal records checks and protection of vulnerable adults’ checks are carried out prior to employment.
• Maintaining all office policies, procedures, and in-house systems.
• Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
• Care delivery and on-call duties as and when required.

The ideal Care Coordinator

• Rostering experience in domiciliary care preferred.
• Able to work as part of a team as well as under own initiative.
• Skilled in logistics.
• Highly organised and able to prioritise.
• Good oral and written communication skills.
• Knowledge of domiciliary care provision.
• Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
• Domiciliary care experience.

The successful candidate will be joining a highly reputable and forward-thinking organisation where your efforts will be recognised and rewarded.

Pay and Benefits

£25,000 - £26,000 per annum plus additional on call payments, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, and a fantastic career development opportunity.

If this opportunity is of interest to you, we'd love to hear from you! Please apply now as a Care Coordinator in Norwich.

About Hales Home Care

Hales Home Care, a division of the Hales Group, provide person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently.

The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.

Cared for a loved one?

Looking for experience in the care industry?

Switching careers or coming out of retirement?

Make caring your career!

Adult social care is a rapidly growing sector with excellent job security, benefits, guaranteed hours, and opportunities for career progression. Work with Hales as a Community Care Assistant / Care Worker in Norwich and the surrounding areas. Areas covered: Norwich, Eaton, Bowthorpe, Drayton, Taverham, New Costessey, and the surrounding areas. Shifts or hours available:

• 6.30-14.30
• 15.00-23.00
• 4/3 shift pattern
• Full-time, part-time, night, and weekend shifts to suit your lifestyle.
• Other shift patterns/non regular bank work may be available – contact us to discuss

Whether you have previous experience caring for a loved one, maybe worked in retail or hospitality, or are simply looking to start a new career, we can provide you with comprehensive training to further develop your skills and become a confident Hales Care Assistant.

Why choose Hales?

• FREE Blue Light Card – access to over 15,000 discounts online and on the high-street
• Early Pay access with Hastee
• Up to £317 Refer a Friend bonus through Care Friends
• Reward and recognition scheme: Hales Heroes Monthly Draw, Quarterly Awards and Hales Care Annual Awards
• Generous mileage allowance
• Enhanced bank holiday rates
• Car salary scheme
• Cyclescheme including E-bikes
• External Well-being Programme including up to 10 therapy sessions with qualified counsellors, 24/7 telephone support from health and legal professionals, and access to our health and well-being app
• Health and Financial Well-being Support
• Online Zumba Fitness Programme
• Pension scheme
• Subsidised Life & Personal Accident Insurance
• Funded eye tests & discounts for glasses
• Free uniform and PPE
• Access to a host of high street discounts and cashback opportunities
• Paid induction and ongoing training and development
• Career advancement opportunities (Fully funded NVQ qualifications)

Is care work for you?

You do not need previous experience to work in care. You can be a successful Care Assistant if you have a passion for helping other people. As a Hales Care Assistant, you will undertake full and ongoing training, making you a confident care provider from day one.

Role of a Hales Care Assistant

You will support and provide person-centred care to a range of individuals with different needs and allow them to live independently in their homes, surrounded by the things that they love.

• Provide companionship
• Assist with personal care routines, e.g. dressing and bathing
• Help with getting out of bed in the morning
• Support with light domestic tasks
• Meal preparation and cooking
• Support with medication, mobility, and other care needs

Ready to make caring your career? Apply now to find out more, and to become a Hales Care Assistant in Norwich and the surrounding areas.

About Hales Homecare

Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community. We value our staff and provide them with the tools and support needed for success. Please note the role is subject to an enhanced DBS check and reference verification. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.