Your Home Care Questions Answered

06 July

Going into care is a confusing time for many, and if it’s your first time experiencing how the care system works it can seem overwhelming at first. Whether you’re unsure of how much you need to pay, how to apply for care, or how carers are matched to service users, we’ve answered some of the common questions you may want to know.

What Types of Care do you Offer?
The types of care service users need will determine the care provider chosen. At Hales Care we offer the following types of care; companionship, day and night sits, dementia care, domiciliary, live-in care, personal care, respite care and practical home help.
We are also able to assist with outing and appointments, to ensure service users lead an active life. So whether service users require assistance attending a meeting, the doctors or are meeting up with friends we can help.

How do I Apply for Care?

If you believe a family member is in need of care you will need to apply for a needs assessment, this is designed to assess your current needs and care requirements, and followed by a means assessment if you do need care.
You can then get in touch with your chosen care provider detailing your needs and make arrangements for further discussions with experienced and compassionate staff members who are on hand to help find the perfect solution for you.

How is Care Paid For?

How much you pay for care depends on your circumstances and the care you require. It’s largely dependent on your income and assets, and the price you pay is determined after a needs assessment by the social services authority.
Care is currently capped at £23,250 so if you have more than this amount then you will be required to pay for the care you receive. This is due to rise to £72,000 in 2020. You may only need to pay for part of your care if you are under the threshold, however the amount you pay obviously varies.

What’s the Cost of Care?

The cost of care, will depend on the results of your means assessment, and the care you require. It can also vary depending on where you live and the duration you need care for. After discussing your requirements with a service provider, you will be able to develop a care plan which details exactly the type of care you will require.

Do I need to Sell My Home?

You don’t need to be concerned about selling your home either, and whilst you may wish to use equity from a home to pay for care it’s not always necessary. This also depends on the type of care you require, if live in care or domiciliary care is what you need then you will need your home to receive care.
If you receive homecare or have a partner or dependent living in your home, then the cost of your home isn’t taken into account during the assessment, which can help to relieve financial pressure.

Are Care Plans Person Specific?

Everyone is different, which is why care plans need to be person specific too. We all have different needs and care plans are designed to reflect this, and enable service users to lead a life that is aided by care workers. Care plans are designed to promote independence and allow service users to continue a fulfilling life.

What Qualifications do Staff have?

No matter what previous experience they may have, we train all of our staff when the join us to ensure they are up to date with the latest industry standards and are able to provide the level of care our service users should receive.
We train our staff to be experts in different aspects of social care, so whether a service user has dementia, Parkinson’s, diabetes, a disability, or needs stroke support, we have the necessary knowledge required to treat these needs.

How are Carers matched with Service Users?

Whether it’s yourself going into care or a loved one, it can be a stressful time so matching the right carer to service user is of the highest importance in the first instances. It’s essential that the service user is comfortable with the carer, and we match the two based on interests, hobbies, likes and dislikes.


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