CQC’s inspectors found that Hales Home Care Grimsby provides high quality, safe, caring and well-led care to its service users.
Nicola Mewse, Hales Managing Director, said: "We are delighted that the CQC have recognised all of the hard work the Grimsby team have done to raise standards in home care."
The CQC report highlights how service users felt safe with the service they receive and the quality of care workers. One service user said, "I find the service very good, I feel safe with the carers." A relative added, “My relative is very safe with the carers. I have absolutely no worries at all about their safety."
Inspectors also found that service users were respected and supported to have choice over their care and are encouraged to remain independent.
The full CQC report for Hales Home Care Grimsby is available via the CQC website www.cqc.org.uk and highlights the Good rating achieved by the care provider.
Hales care workers were also praised by the inspectors for having the required skills and knowledge to meet the service users’ needs.
When asked about their job, one care worker said, "I enjoy my job, and the registered manager and office staff are always there for support when needed." The care workers were also positive about Hales Home Care's induction and the ongoing training they completed for their role.
Nicola Coleman, Hales Home Care Grimsby Branch Manager, said: "Many of our team have worked with us for a long time and are a credit to the profession. Hales Home Care have introduced lots of market leading benefits and awards to make sure we retain and attract the best people to deliver the best service."
For more information about Hales Home Care’s services and job opportunities, please contact 0800 124 4765 or email firstname.lastname@example.org