Hales Care Awards
Recognising our Superheroes
Be Proud. Be Nominated. Be a Winner!
We are delighted to announce that nominations for the Hales Care Awards 2024 are now open. These prestigious awards champion and reward outstanding behaviours amongst our dedicated and hard-working staff. The awards are open to ALL Hales Home Care staff and teams – individuals, double up partners, departments, or whole branches.
The criteria are based on our company values: Deliver a Personal Approach, Professional Excellence, Empower Trust, Champion Change, and Exceptional Performance.
What’s new
Additional award categories for this year’s Care Awards: Top Team, Best Support Act, and Rising Star.
How to nominate?
To enter, all you have to do is be nominated! Nominations are accepted from colleagues, managers, service users and their families. All you have to do is fill in the nomination form (online or print), write a little about how the nominee meets the criteria, and submit it by the deadline of 23rd December 2024.
Click here to download the nomination form OR click here to submit your nomination online.
Printed nomination forms should be sent by email to marketing@halesgroup.co.uk or by post to the People Services Department, Hales Group, Bridge House, 16 Bridge Street, Thetford, Norfolk IP24 3AA.
All shortlisted nominees will be notified and the winners will be announced in February 2025.
Deliver a Personal Approach Award
This colleague or team will have demonstrated where they deliver a person centred care service which has made a positive difference to a service users life. This could involve improving mobility, increasing social interaction, facilitating access to something that a Service User couldn’t previously enjoy, or simply ensuring that everyday a service user has their needs and wishes carried out in a way that maintains dignity, shows respect and allows the service user to live as independently as possible.
The award will go to a colleague or team that has demonstrated individualised care, shown they have listened closely to a service user and that their actions have improved the outcomes for the service user over a sustained period.
Maintain Professional Excellence Award
This award will go to a colleague or team who consistently demonstrates professional excellence in their work and their relationships. The judges will consider attendance, personal image, attitudes to colleagues and interaction with families and stakeholders.
Judges are particularly keen to hear about staff/teams who are advocates for the industry and present a professional image of care work and Hales Home Care in other aspects of their lives – this may be when volunteering, involvement in a community group or club, positive engagement with continuous professional development or actions that demonstrate they are an ambassador for the service.
Empower Trust Award
This award will go to a team member who has demonstrated honesty & trust over and above their professional boundaries. This could be a supervisor, team leader or mentor who has evidenced their support of new care workers and their ability to engender confidence and enthusiasm from others over a period of time. This could be an isolated event linked to the safety, security or protection of our service users, their families, their possessions and pets.
This could be linked to a care worker who has managed to encourage and persuade a service user (through the build up of trust) to develop more independence, learn or relearn a skill, or attend a community event benefitting their wellbeing, that they would otherwise not have attended.
This could be a Manager or Team who have demonstrated significant and sustained innovation and growth through new business or services which has been entrusted to them by a local authority because of their delivery of high quality services in their main contract.
Champion Change Award
This award is intended to recognise a colleague who has challenged the system and identified a positive change. This could be through ideas and engagement with their local branch or head office resulting in a change to a process, or this could be linked to an isolated case in which a service user benefitted from a change to their package of care or third-party intervention brought about by a care workers report of a changing need, or this could be the result of action taken by a care worker to report circumstances which may have put the service user at risk of harm.
This could be a team who have demonstrated significant improvement in care quality through a CQC inspection or Pamms audit, or a team who have diversified their services to address a challenging market.
Hales Home Care want to recognise and reward a culture of empowering change and encouraging staff to feel free to talk about the service and ways in which it could be improved.
Exceptional Performance Award
This award will go to a worker who demonstrates dedication to Hales through length of service, attendance record and evidences commitment to our policies, procedures and brand values.
This award is open to all Hales Group employees regardless of department or job role.
Nominations should be supported by the Line Manager and will be verified via Payroll data and colleague references.
Top Team Award
This award recognises a team that has excelled in delivering exceptional performance, driving growth, maintaining high-quality standards, and making a significant contribution to their region or the wider organisation. The team will have worked collaboratively to achieve outstanding results, demonstrating the power of teamwork in enhancing outcomes and making a difference in care delivery.
This award celebrates teams that exemplify the values of teamwork, dedication, and excellence, and who have set an inspiring example for others across Hales.
Best Support Act Award
This award celebrates an individual or team in a support role who has gone above and beyond to enable the success of others within the company. Whether working as an Administrator, Recruiter, Trainer, or in any other supporting capacity, the recipient will have made a significant positive impact through their dedication, efficiency, and commitment to excellence.
The Best Support Act Award shines a spotlight on the unsung heroes behind the scenes who enable Hales Home Care to thrive. Their dedication and hard work ensure others can deliver their best, making them an indispensable part of the team.
Rising Star Award
This award recognises a newcomer who has been with the organisation for less than 12 months but is already making a remarkable impact. The recipient will have shown exceptional promise, dedication, and rapid development in their role, embodying the values and commitment that drive our success.
The Rising Star Award celebrates the talent and ambition of those who are early in their career journey with Hales, recognising the future they have ahead and the difference they are already making.
