Hales Home Care Norwich strive to deliver the best possible care to all of our Service Users. Where some of our procedures have failed to meet the new inspection standards we listen carefully to the suggestions of the inspectors and our local authority colleagues and review our policies and training in line with best practice.

Our senior management team are supporting this location to ensure the required improvements have already been made and we continue to provide leadership, support and assistance to our staff to improve their knowledge and delivery on an ongoing basis.

Safe and Effective care is our only priority. We ensure that we continue to listen carefully to the experiences of people who use our services to analyse and review the effectiveness of our actions.

At Hales, we are committed to our service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support.

We offer a range of services for people of all ages and requirements, including domestic support, personal care and companionship. Our friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a well-deserved break or may fall ill.

We understand how important it is that the little things are done right which is why we work around your routines and preferences to ensure that everything is kept just as you like it.

Our service users are at the heart of our services which is why we go the extra mile to match you with the carer most suited both to your needs and your personal interests. We also work to achieve consistency in providing you with the same carer so that you can create a long-lasting friendship and build trust.

We are here for you and happy to help.

To find out more about our service, please call us on 01603 358639 or email us at

Alternatively, feel free to come and visit us at:

First Floor
Jacquard House
Queen Street

Local Contact Details

Name: Karen Gladwell

Job Title: Registered Manager

Karen joined Hales Group in 2017 and in those 6 years has supported services across Norfolk, including both Home Care and Extra Care schemes. Karen manages a superb service supporting the most rural and isolated communities in East Norfolk, ensuring that customers receive genuine caring support from a team of dedicated individuals. Karen would be delighted to visit you to discuss your care and support needs and agree on a package of care that allows you to live a fulfilled life, with safety and support, in the comfort of your own home.

Latest News

Hales Care Awards: Care Heroes Recognised in Grimsby

Nicola Mewse, Managing Director of Hales Group, along with Sue Hamilton, Regional Director, had the pleasure of presenting the 2023 Hales Care Awards certificates and cheques to our distinguished finalists…
09 April
Hales care

Hales Home Care Staff Win Cash Prizes In Second Annual Awards Event

Hales Home Care are proud to announce the winners of the 2023 Hales Care Awards, celebrating and rewarding exemplary behaviours among our committed and hardworking staff.  Our 2023 Hales Care…
22 February
Hales care

Hales Group Introduces Genie, The Digital Companion, to Service Users

Hales Group are leading a major new innovation project in their Housing with Care schemes, including Ashby Meadows, Scunthorpe. The organisation are at the leading edge of advanced technology to…
23 January
Hales care