We’re proud to share that Hales Homecare Peterborough has received an Excellent rating overall in its recent PAMMS inspection.
The report highlighted that:
“Hales Group demonstrates a consistently high standard of domiciliary care provision, with strong evidence of person‑centred practice, robust safeguarding, effective management oversight, and a well‑trained workforce.”
Additional findings noted that service users feel safe, respected and supported by staff who treat them with dignity and kindness. Inspectors also recognised Hales for maintaining effective systems for capturing feedback, learning from incidents and driving continuous improvement.
These results reflect the consistent quality, safety and professionalism delivered by our local team.
Debbie Dennis, Head of Care at Hales Group, commented:
“This outcome reflects our ongoing commitment to delivering trusted, high-quality homecare in Peterborough & Cambridgeshire. We believe great care is about more than completing tasks. It’s about building relationships, protecting independence and helping people thrive, in the safety of their own home.”
“We’d like to thank our dedicated team in Peterborough for their hard work and compassion every single day.”
What is PAMMS?
Provider Assessment and Market Management Solution or PAMMS is an assessment tool used by local authorities to monitor and review the quality of adult social care services. It provides an in-depth look at how homecare providers support people, manage risk, safeguard individuals and maintain high standards across their service.
The assessment covers 5 core areas:
- Involvement and information
- Personalised care and support
- Safeguarding and safety
- Suitability of staffing
- Quality of management
For families, PAMMS offers reassurance that care is being delivered safely, effectively and with strong governance in place.
Want to find out more about arranging homecare in Peterborough? Call our friendly, local team on 01733 763052 or click here to find your local branch.