WHAT TO EXPECT?
A friendly conversation to understand your needs, answer your questions and create a plan that’s right you or your loved one.
Free, no-obligation assessment
Family welcome to attend
Care tailored around you
We'll talk about your daily routine, health, preferences and the support that would make life easier.
With your permission, we'll have a quick look around to make sure care can be provided safely and comfortably.
Ask us anything about our care, costs, visit times, funding options or how we can help.
We'll create a personalised care plan based on your needs. If you're happy to proceed, we'll agree a start date and introduce your Care Assistant.
There are no tests or tick boxes. It’s simply a chance to have a relaxed conversation about what matters to you and how we can support you to live independently at home.
Experienced local care teams
Care you can trust
Respectful, compassionate and kind
Care that adapts to you
We have branches across the UK, so there’s always a friendly team nearby who understand your local community.
You don’t need to have everything figured out before we visit. If you have information such as medication lists or hospital letters, they’re helpful, but not essential. We’ll guide you through everything during the assessment.
Don’t worry. That’s exactly what we’re here for. You don’t need to know what type of care you need before your assessment. We’ll talk through your situation, answer your questions and help you understand the options available. Together, we will create a care plan that’s personalised to your needs, with no pressure to make a decision on the day.
Usually around an hour, although we’ll take as much time as needed.
Yes. Your care assessment is completely free and there’s no obligation to arrange care afterwards.
Many people choose to have a relative, friend or advocate with them during the assessment. We encourage this if it helps you feel more comfortable and supported.
Only if you’re ready. Once you’ve approved your care plan, we’ll agree a suitable start date that works for you.
That’s perfectly normal. Your care plan will be regularly reviewed and can be updated whenever your needs change.