Our Carers & Training
At Hales Home Care, we’re committed to ensuring that we select the right carers through a rigorous recruitment process and a meticulous training programme. Although training and knowledge are essential when offering best-in-class care, we also believe that attitude and values are absolutely crucial too.
Our carers stand out, not only for their knowledge and skills, but also for their warm, friendly behaviours and an enthusiasm for helping others. We know that you’ll only find professional and personable staff, with a positive attitude at Hales Care.
We’ve been operating in the industry for over 25 years and we deliver more than 3.1 million visits of industry-leading care to our service users every year. This approach to care means that we will always strive to ensure that you have the very best care worker to support you in maintaining your independence at home where possible.
Over 30 Branches
in the UK
We operate from over 30 branches and extra care schemes across the country
Over 25 Years
of Expertise
Our experience spans across all facets of home care
Trained Care Workers
We offer outstanding training and development for all of our carers and the team that support them
Independently
Regulated
Every aspect of our service is regulated by the Care Quality Commission
What Can Our Carers Do For You?
With a Hales Care professional, you have the peace of mind in knowing that they will do everything they can to ensure that yours or your loved one’s quality of life is maintained, and you have the support you need day-to-day. This is particularly important for our service users that face chronic illness or degenerative issues such as dementia.
Each one of our care plans are tailored to suit the individual, however, you can typically expect help with the following:
Each one of our care plans are tailored to suit the individual, however, you can typically expect help with the following:
Morning and evening bed routines
Getting dressed
Toileting and continence care
Preparing meals
Supporting with medication
Shopping
Social routines
Housekeeping
We also understand that care needs may change over time, which means our care staff are always on hand to recommend changes and amendments to your care plan when needed, outside of our formal review process.
What Care Services Are Available?
No matter the care you require, our care staff are fully equipped to offer the very best care based on a carefully tailored plan to ensure you can continue to live a full and happy life:
Domestic Care
This may include aiding with shopping, laundry, washing up, housekeeping and cleaning.
Companionship
Can often be as simple as having a chat, playing games, watching television together and more.
Dementia Care
Dementia is complex and often requires a more personalised approach to daily care, we’re here to help.
TEC
We supply the latest in-home care technology to ensure the wellbeing of service users is monitored around the clock.
Personal Care
We ensure the dignity and pride of our service users is maintained by helping with bathing, toileting and other daily hygiene needs.
Team Qualifications & Training
Thanks to our industry-leading training programme and ongoing employee development, we proudly hold the Investors in People Accreditation. Every carer that joins our team is thoroughly vetted and undergoes enhanced DBS clearance and all reference and right to work checks are completed diligently.
Our in-house trainers then deliver our rigorous and in-depth home care training. Our professional carers are only approved to deliver customer care once this training programme has been completed, which includes practical observations. Throughout their career with us, all of our carers receive ongoing training and support to ensure they are able to meet their personal and professional goals and continue to offer the industry leading care we are known for.
Hales has provided me with the opportunities necessary to advance in my roles, moving from Rapid Responder to Care Coordinator, and now Registered Manager. With such a robust support network around me from my branch team, as well as from senior management, I felt I had real support to achieve my goals and take on this new adventure. Hales remains one of the best places I have worked in terms of culture, pay and access to benefits. As well as for genuine care to the individuals we support.
The Hales Approach to Care
Our approach to providing care to our communities centres around people. We work closely with all of our carers to ensure they can utilise their knowledge, skills and compassionate nature to offer the very best for each service user.